Contact Us

Contact Us
If you have a question about an existing order, the fastest way to get help is through the Help Center or by logging into your account and using the in-app chat feature (available 24/7).

Customer Support
For order inquiries, returns, refunds, and general questions:
Email: info@outdoorey.com
Hours: 24/7 (Monday through Sunday)
Response time: We aim to respond to all inquiries within 24 hours. During peak periods (e.g., Black Friday, holiday season), response times may be slightly longer.

For the fastest support, we recommend using the in-app chat feature in the Luckgoldxau Store app, which connects you directly to a support agent or our AI-powered assistant.

Business Inquiries
For partnership opportunities, press inquiries, and business development:
Email: info@outdoorey.com

Seller Support
For sellers and merchants looking to join our marketplace, or existing sellers who need support with their accounts, listings, or orders:
Email: info@outdoorey.com
Seller Help Center: Available in the Seller Dashboard after login

Legal and Privacy
For legal notices, DMCA takedown requests, intellectual property inquiries, and privacy-related questions:
Email: info@outdoorey.com
Data Protection Officer: info@outdoorey.com

For DMCA takedown requests, please include: (1) identification of the copyrighted work; (2) identification of the infringing material with sufficient detail to locate it; (3) your contact information; (4) a statement of good faith belief; and (5) a statement under penalty of perjury that the information is accurate.

Report a Problem
To report counterfeit goods, safety concerns, prohibited items, or other policy violations:
Email: info@outdoorey.com
Please include the product URL, a description of the issue, and any supporting evidence (e.g., photos, documentation).

Mailing Addresses
European Headquarters (EU/UK/International)
Luckgoldxau Store Ltd.
70 Sir John Rogerson's Quay
Dublin 2, D02 R296
Ireland

United Kingdom
Luckgoldxau Store UK Ltd.
1 Canada Square, Canary Wharf
London E14 5AB
United Kingdom

United States
Luckgoldxau Store Inc.
Suite 355, 31 St. James Avenue
Boston, Massachusetts 02116
USA